Cancellation policy

Purchase Options & Cancellation Policy 🐾

Hey there, valued customer!

Making a Purchase:

Selecting your favourite product and completing the purchase is a breeze! Just browse, pick your loved items, and proceed to checkout.

Changing Your Mind before Shipment:

We understand that sometimes, things change! If you decide to cancel your order before it has been shipped, it’s no problem at all!

Here’s how it works:

1. Quick Notification: Drop us a message as soon as you decide at info@dewkes.co.uk or call us at 01792 986163 during Business Hours

2. Instant Refund: Once we confirm the cancellation, we’ll process your refund straight away. The funds should be back in your account within 3-5 business days, depending on your payment provider.

3. Order Confirmation Check: Before cancelling, double-check your order confirmation email to ensure the order hasn’t been dispatched yet. If it’s already on its way, please refer to our Return and Refund Policy

Need Help?

If you have any questions or need assistance with your cancellation, we’re here to help! Just reach out, and we’ll make sure to sort everything out for you.

Thank You for Your Understanding!

We appreciate your cooperation and understanding. And, we hope to see you back at Dewkes soon!